Responsible Gambling at Vegastars Casino
At Vegastars Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.
Our Commitment
Vegastars Casino takes responsible gambling seriously. We actively promote safe gaming practices and provide tools and resources to help our players manage their gambling activity. We comply with all applicable regulations governing online gambling in New Zealand and continuously update our practices to reflect current standards as of June 2026.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or depression
- Lie to family or friends about your gambling habits
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when not gambling
- Chase losses in an attempt to win back money
- Neglect work, family, or personal responsibilities due to gambling
If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek help immediately.
Responsible Gambling Tools
Vegastars Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents excessive losses.
Session Time Limits
Limit the amount of time you spend playing in a single session. You will receive a notification when your session limit is approaching.
Reality Checks
Enable regular pop-up reminders that show how long you have been playing and how much you have spent or won during your current session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Vegastars Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected].
Player Verification and Age Restrictions
Vegastars Casino strictly prohibits gambling by anyone under the age of 18. We conduct thorough identity verification checks on all players to ensure compliance with this policy. If we suspect that a player is underage, we will immediately suspend their account pending verification.
We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:
Tips for Gambling Responsibly
- Set a budget before you start playing and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks during your gaming sessions
- Do not gamble when you are upset, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Support and Help Resources in New Zealand
If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
A free, confidential helpline available around the clock for anyone affected by gambling problems.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
Lifeline New Zealand
Lifeline provides crisis support and mental health assistance for individuals experiencing distress related to gambling or other issues.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Gamblers Anonymous New Zealand
A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.
- Website: www.gamblersanonymous.org.nz
Ministry of Health — Gambling Harm
The New Zealand Ministry of Health provides information and resources on gambling harm prevention and treatment services.
- Website: www.health.govt.nz
Blocking Gambling Websites
If you wish to block access to online gambling sites on your devices, we recommend using the following software:
- GAMSTOP — self-exclusion scheme for online gambling
- GamBlock — blocks gambling websites on your devices
- BetFilter — gambling blocking software
Contact Our Responsible Gambling Team
If you have any questions about our responsible gambling tools, need assistance activating any of the features described on this page, or wish to discuss your gambling habits with a member of our team, please do not hesitate to contact us:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon on our website
Our responsible gambling support team is available around the clock and will respond to all enquiries promptly and confidentially.
Our Responsible Gambling Policy — Last Updated: June 2026
Vegastars Casino regularly reviews and updates its Responsible Gambling policy to ensure it reflects the latest best practices and regulatory requirements. This page was last reviewed and updated in June 2026. We remain dedicated to fostering a safe and responsible gaming environment for all players in New Zealand.
Remember: gambling should be fun. If it stops being fun, it's time to stop. Help is always available.
